Service Centres

Defy Appliance Service Centres and Contact Details

Defy Appliances (Pty) Ltd is South Africa’s largest manufacturer and distributor of major domestic appliances, leading the industry since 1905.

Defy South Africa offers a wide range of kitchen, laundry, and small appliances, available nationally and internationally in various African countries. Defy is known for its brand quality and sophisticated product offerings, leading the industry as the biggest white goods manufacturer in South Africa, and offering the largest product range in South Africa.

The Defy Service Centres are situated in Springfield and Pietermaritzburg and open to the public for all Defy related repairs and services. You can request a service to your Defy appliance or log a faulty product concern.

Our Service Centres are open from Monday to Saturday, and our friendly service teams are ready to assist with all your Defy product needs. You can contact our Service Call Centre, or the Springfield or Pietermaritzburg branches directly.



  • Spares sales
  • SDA sales
  • Air-con sales & installation
  • Accessories sales
  • Repair for warranty calls
  • Repair for chargeable calls (out of warranty)
  • Cleaning Products (Chemical kits to clean unfinished goods)
  • Large product installation (washing machines, fridges, tumble dryers etc.

The Defy Sales Branches are located in all of the major provinces around South Africa and can be contacted individually. You can purchase Defy South Africa products online or in-store from any of our leading stockists around South Africa

Defy - Believe in better

Western Cape, Cape Town

Phone: (021) 526-3000

Fax: (021) 526-3013

Address: 5A Marconi Road, Montague Gardens, Montague Gardens

Postal Address: P O Box 370, Eppindust, 7475

Bloemfontein, Free State

Phone: (051) 400-3900

Fax: (051) 400-3950

Address: Unit Number 5, Monument Business Park, 50 Monument Road, Oranjesig, Bloemfontein

Postal Address: P.O. Box 1691, Bloemfontein, 9300

Eastern Cape, East London

Phone: (043) 745-1129

Address: Robbie de Lange Road, Wilsonia, East London

Postal Address: PO Box 13050, Vincent, 5217

Limpopo - Polokwane

Phone: (015) 292-1166

Fax: (021) 526-3013

Address: nr 12 Sixth Street, Industria, Polokwane, 0699

Postal Address: P O Box 370, Eppindust, 7475

Gauteng, Midrand

Phone: (011) 621-0200

Address: Cnr Pharmaceutical & 15th Rd, Midrand, Gauteng

Postal Address: P.O. Box 1686, Midrand

Mpumalanga

Phone: (013) 712-3144

Address: 1 Platt Street, Barberton

Postal Address: P.O. Box 367, Barberton

Kwazulu-Natal

Phone: +27 31 460-9711

Fax: +27 31 460-9800

Address: 135 Teakwood Rd, Jacobs, 4052, Durban

Defy Namibia Agent

Atlantic Distributors

Phone: +264 6121 6162

Fax: +264 6121 6134

Email: atlantic@mweb.com.na

Address: Southern Industrial, C/O Edison & Einstein Street, Windhoek, Namibia

Postal Address: P.O. Box 21158, Windhoek, Namibia

Defy Botswana Agent

Ray Morgan Agency

Phone: 00 267 3906476

Fax: 00 267 3959705

Address: Plot 48, Gaborone Inter Commerce Park, Kgale View, Gaberone Botswana

Postal Address: Private Bag B0261, Bontleng, Botswana

Zambia Agent Southgate Investments Ltd

Phone: +26 0211 242332 | 242333

Address: Plot No. 1635, Malambo Road, Lusaka, Zambia

Postal Address: P.O Box 33681, Heavy Industrial Area

Defy Zimbabwe Agent

Primepep Services (Pvt) Ltd t/a Tradecom Africa

Phone: +263 772 469 010/011/+263 4 486156/165

Address: Unit 2, 183 Loreley Crescent, Msasa, Harare, Zimbabwe

Postal Address: P.O. Box J6 Amby, Zimbabwe

Swaziland

Defy Swaziland Agent

Phone: 00 268 25184310

Fax: 00 268 25184318

Address: Lynd Distributors, 169 Second St, Matsapha, Swaziland

Postal Address: P.O. Box 880, Manzini, Swaziland

Service Call Centre

Phone: 086 100 DEFY (3339)

Hours:

Mon - Fri (07H00 - 18H00)

Sat (09H00 - 17H00)

Public Holidays (closed)

Defy Authorised Service Centre Springfield Park

Phone: 031 579 1567

Address: Unit 20 Teakfield Place, 1 Teakfield Rd, Springfield Park, Durban, 4091

Hours:

Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Pietermaritzburg

Phone: 033 332 0870

Address: 11 Assurance Street, Pietermaritzburg, 3201

Hours:

Mon – Friday (08H00 – 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Margate

Phone: 039 312 0089

Address: Shop 1B, 42 Marine Drive, Margate

Hours:

Mon - Fri (08H00 - 17H00)

Sat (09H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Newcastle

Phone: 034 312 3680

Address: 71 Scott Street, Newcastle

Hours:

Mon - Fri (08H00 - 17H00)

Sat (09H00 - 17H00)

Public Holidays (closed)

Defy Authorised Service Centre Centurion

Phone: 012 654 3155

Address: Unit 4, Eco Square, 298 Witch Hazel Avenue, Eco Park, Highveld

Hours:

Mon - Fri (08H00 - 17H00)

Sat (09H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Richards Bay

Phone: 035 789 2562

Address: 41 Dollar Drive, Richards Bay

Hours:

Mon - Fri (08H00 - 17H00)

Sat (09H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Roodepoort

Phone: 011 763 4310

Address: 308 Ontdekkers Park, Roodepoort

Hours:

Mon - Fri (08H00 - 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre George

Phone: 044 110 0338

Address: Shop 4 Market Street George

Hours:

Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre East London

Phone: 043 050 0404

Address: 32 Dyer Sreet East London

Hours:

Mon - Fri (08H00 - 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Port Elizabeth

Phone: 041 450 9956

Address: 76 Pickering Street Newton Park Port Elizabeth

Hours:

Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Bloemfontein

Phone: 082 584 1667 / 051 449 9465

Address: 57 2nd Avenue Westdene Bloemfontein

Hours:

Mon - Fri (08H00 - 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Sandton

Phone: 011 568 7760

Unit 13 Eastgate Business Park South Road, Marlboro Dr, Sandton 2090

Hours:

Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Boksburg

Phone: 0614634245

Address: 310 Commissioner Street, Boksburg

Hours:

Mon - Fri (08H00 - 17H00)

Sat (09H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Nelspruit

Phone:

Address: 1 Fuschia Road, Nelspruit

Hours:

Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Phoenix

Phone: 031 530 7229

Address: Shop No3, 13 Acropolis street, Starwood, Phoenix

Hours:

Mon - Fri (08H00 - 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Pretoria

Phone: 012 330 0287

Address: 636 Frederika Street Gezina Pretoria

Hours:

Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Pinetown

Phone: 031 700 3732

Address: Shop No3, 16 School Road, Pinetown

Hours:

Mon - Fri (08H00 - 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Cape Town

Phone: 021 001 0681 / 087 183 2485

Address: 78 Edward Street , Tygervalley, Cape Town

Hours:

Mon - Fri (08H00 - 18H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Vereeniging

Phone: 060 799 8848

Address: 68 Himalaya Place Roshnee Ext, Vereeniging

Hours:

Mon - Fri (08H00 - 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Parklands, Cape Town (CMA Appliances)

Phone: Clint Ascott 0837959595

Address: Shop13a The Piazza, Corner of Parklands Main Road and Link Road

Hours:

Mon - Fri (08H00 - 17H00)

Sat (09H00 - 13H00)

Public Holidays (closed)

Defy Authorised Service Centre Polokwane (Trim Tronic)

Phone: Bruce Van Vuuren 0617319985 / 015 291 1426

Address: Unit 3 Gateway Park - Cnr. Kalsiet & Zune str. Polokwane

Hours:

Mon - Fri (08H00 - 17H00)

Sat (08H00 - 13H00)

Public Holidays (closed)