Defy’s large network of Authorised Service centres in South Africa are operating remotely as an essential service during lockdown. It is important to note that repairs can only be performed on refrigeration and/or cooking appliances.
The coronavirus (COVID-19) pandemic is presenting us with challenges that are largely unprecedented. As the country reacts, our focus remains steadfast on the health, safety and well-being of our employees, customers and the communities in which we live and work. As the situation evolves, we are taking measures to help contain the spread of COVID-19 in accordance with the guidelines and direction of local authorities and health officials.
Remote Operations
Our Customer call centre and service team are working remotely, and we have in place solutions to continue serving you during this difficult period in as little time as possible.
Customer Service
When scheduling your repair, our customer service team will ask a few questions about your potential exposure to COVID-19 to establish the appropriate date and time for a technician’s visit to your home. Our technicians are equipped with PPE (Personal Protective Equipment) and are implementing social distancing and other hygienic measures. Our aim is to support you efficiently and safely.
All the procedures will follow stringent precautionary measures. It is requested from the customer to allow the technician to perform the repair in a room or space alone where neither the customer nor the technician will be able to contaminate each other. Technicians will clean the unit before and after repairs. Whatever the technician touches i.e. the door handle, he or she will use antibacterial supplies and a micro fibre cloth to wipe down the surface.
Reach out to us:
• The Call Centre is fully operational, simply dial 086 100 3339 for assistance.
• Business WhatsApp, message us on 086 100 3339.
• Request a service by completing the online form on the contact us tab at defy.co.za
• Send us an email to service@defy.co.za.
• Check out our frequently asked questions tab on the Defy website to troubleshoot your appliance queries.
On behalf of our entire Customer Service team, we thank you for your support and understanding during this difficult situation. Please do not hesitate to contact us in your time of need. Our service teams will always be here for you.
