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Defy Help Centre
Our Service Team is available to help. Get in touch.
Call: 086 100 3339 or Email: service@defy.co.za
WE ARE HERE FOR YOU.
Defy Help Centre
Our Service Team is available to help. Get in touch.
Call: 086 100 3339 or Email: service@defy.co.za
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WE ARE HERE FOR YOU.
Our Service Team is available to help. Get in touch. Call: 086 100 3339 or Email: service@defy.co.za
Frequently Asked Questions
How often should I clean my air conditioner’s filters?
My freezer is making a beeping alarm sound. How do I stop it?
The reason for this sound; the freezer door is left open. If the freezer door is left open, the door open alarm will begin within a few minutes. You will hear a warning sound that will make you aware that the door is not fully shut. As soon as you close the door, the alarm will turn off.
My refrigerator is making a beeping alarm sound. How do I stop it?
The sound you're hearing is the door open alarm. If the refrigerator door or doors are left open, the door open alarm will be activated in a few minutes. As soon as you close the door, the alarm will turn off.
The yellowish, amber light of my freezer is on. What does this mean?
This indicates that the Fast Freeze function is activated. The Fast Freeze function on Defy fridge freezers allows for rapid freezing and quicker ice-making. It’s normal for your refrigerator to run for longer when Fast Freeze is on. Fast Freeze should not be left on for longer than 5 hours. If you want to cancel it, simply press the Fast Freeze button until the light goes out.
Can I use my Defy freezer in a garage or low temperature environment?
You can use your Defy freezer in ambient temperatures as low as -15°C. To see the exact lowest ambient temperature your Defy freezer will work in, check your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.
How cold should my freezer be? What is the ideal freezer temperature?
The recommended temperature for freezers is around -18°C.
The power to my freezer has been lost due to a power cut. How do I keep food safe during a power outage?
Defy freezers are designed to keep food frozen for 10 to 18 hours in the event of a power loss. The best way to keep food frozen during a power cut is to leave it in the freezer with the door closed. Keep the door openings to a minimum during this time. You can find the exact time your freezer will keep food frozen, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number. If the power outage lasts longer than the specified time, remember that you should not refreeze thawed food.
How often should I clean my washing machine pump filter?
It’s recommended that you clean your washing machine pump filter every three months or when it’s clogged. This filter is installed to catch foreign items like buttons or coins, and to prevent these items from entering the drain hose. It’s located at the bottom right-hand corner of your machine.
For more information on how to clean your washing machine pump filter, head over to our washing machine cleaning guide.
NEED SUPPORT? FIND OUT MORE
Whether you need product advice, want to purchase accessories or simply want to give feedback - we’re here for you.
086 100 3339 Monday - Friday 08h00 - 17h00 or Email: service@defy.co.za