The recommended temperature for freezers is around -18°C.

Defy freezers are designed to keep food frozen for 10 to 18 hours in the event of a power loss. The best way to keep food frozen during a power cut is to leave it in the freezer with the door closed. Keep the door openings to a minimum during this time. You can find the exact time your freezer will keep food frozen, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number. If the power outage lasts longer than the specified time, remember that you should not refreeze thawed food.

It’s recommended that you clean your washing machine pump filter every three months or when it’s clogged. This filter is installed to catch foreign items like buttons or coins, and to prevent these items from entering the drain hose. It’s located at the bottom right-hand corner of your machine.

For more information on how to clean your washing machine pump filter, head over to our washing machine cleaning guide.

If the first and second additional function buttons flash three times when you rotate the programme selection knob, then the child lock is activated. You can’t make any changes to programmes, temperature, speed or additional functions while the lock is active.

To deactivate the child lock, press the first and second additional function buttons simultaneously for three seconds while any programme is running. The lights on the buttons will flash while you do so.

You can also switch the programme selection knob to the On/Off position when no programme is running to deactivate the lock.

Activating and deactivating the child lock might change depending on your model. If the above button configurations do not work, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.