The burner heads and the caps need to be placed correctly for your hob to work properly. If the head or the cap is even slightly off-center or tilted, your hob may ignite slowly, unevenly, or not at all. Follow these steps to place your hob’s burner heads and caps correctly. 1. Find the small holes in the headpieces. Align these holes with the electrodes (or the ignition nozzles) on the hob and place the head. 2. Make sure that the burner heads are laying flat and level. 3. Find the right size of burner cap for each head and place them right in the middle of the burner heads. For more information on your hob's burners and pieces, consult your user manual. If you’re having trouble finding your manual, download it here using your product’s model number.

Yes. Every induction hobs have a magnetic field that may interfere with pacemakers or insulin pumps. Anyone with these devices should keep a distance of at least 60 cm from a functioning induction hob.

Glass-ceramic hobs are made from a durable material, but you still need to use appropriate kitchenware. Pans made from conductive metal work well, except for aluminum which may damage the glass surface of the hob. Make sure that you only use flat-bottomed pans. This makes heat transfer more efficient and saves energy. The bottoms of the pots shouldn’t be smaller than the hotplates or burner caps or energy gets wasted.

Many Defy gas hobs can be converted to work with LPG. In order to change your hob’s gas type, all injectors should be changed, and valves should be adjusted to new flow rate positions. This should only be carried out by a registered gas engineer or an authorized service agent. You can contact Defy to request new jets for LPG gas free of charge. Wait for the LPG conversion kit to arrive before booking an authorized service agent to install the appliance.

For induction hobs, you need pots and pans made of metals like stainless steel and cast iron that a magnet would stick to. Materials like copper, aluminum, or ceramic will not work on induction hobs. The easiest way to test whether cookware will work on an induction hob is to see if magnets stick to its base.

There are several reasons for your hob’s ignition not to work. Please see if one of the following will solve the problem. Check for power failure or loss of electrical connection. Consider problems with the gas supply. See if ignition nozzles are wet or clogged. See if ignition nozzles are bent or broken. If the problem continues, your hob might have a technical problem. Contact an authorized service agent if you suspect this is the case.

It’s normal to hear a humming noise while your induction hob is in use. The sound might get louder at higher power settings. The second source of this noise might be the pot or pan placed on the hob. Try using another pot or pan to see if the noise continues. If your appliance isn’t operating normally while making this noise, contact an authorized service agent.