Privacy Policy

This site is made available by Defy Appliances (PTY) LTD

We are committed to protecting your privacy and this statement summarises the personal details we may collect from you during your use of the site and what our representatives and we will do with them. Any changes to our privacy policy will be posted on this page.

If you submit your personal details to us as described below you will be deemed to consent to their use by us in the ways indicated. The information we may collect and purposes for which it will be used are outlined below. 

Personally Identifiable Information

We will not collect any personally identifiable information (e.g. Name, address, telephone number and e-mail address) about you unless you provide it to us voluntarily. 

What we may do with this information:

If you do provide us with personally identifiable information, we may use it to improve our understanding of your interests and concerns. 

We may use it to occasionally email you about changes to our Web site, new products, site and service updates and special offers we think you'll find valuable. If you would rather not receive these emails, simply follow the unsubscribe instructions on the email that you have received.

We will use this information to send you requested services. Note: companies we contract with to operate our Internet site and our shipping vendors will have access to your personally identifiable information. However, they are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for us. 

What we will not do with this information:

We will not rent, give or sell your personally identifiable information to any outside organisation for the organisation's own use without your consent. 

How we will treat information from children:

Defy Appliances (PTY) LTD does not intend to collect any personally identifiable information from children under thirteen years old. We will specifically instruct children not to submit such information on our web site. If a child provides us with personally identifiable information, his or her parents/guardians should write to us at Defy Appliances (PTY) LTD, and request that this information be deleted from our files. We will make reasonable efforts to remove this data in a timely manner. 

How you can request changes to your personal information: Anyone wishing to correct/update/delete personally identifiable information from our database should write to us at Defy Appliances (PTY) LTD. We will make reasonable efforts to service your request in a timely manner.

Links to other sites: 

Our business partners, whose sites you may visit after clicking on a link from our site, may have less stringent privacy policies. We do not have control over these policies and urge you to read their privacy statements before providing any personally identifiable information.

Non-personally Identifiable Information

We may collect information about you that is not personally identifiable (e.g. the type of Internet Browser you use). 

How we may obtain this information:

We may obtain this information by storing a cookie [a piece of data containing non-personally identifiable information about you] on your computer. With most Internet Browsers, you can erase this information from your computer's hard drive, block all cookies or even receive a warning before a cookie is placed on your system. 

Click on your Browser's Help button for more information. If you do reject our cookie, you will still be able to use our site; however, your experience will be less personalised.

What we may do with this information: 

We will use this information to tailor content to your interests and to help us to avoid asking you for the same information on repeat visits to the site. We will also use this data to analyse site trends and administer the site.

Although we do not collect personally identifiable information automatically, we may tie information collected automatically to your previously submitted personally identifiable information. If you do not want this information tied to your personally identifiable information, see the "What We May Do With This Information" section above to learn about how to disable cookies. 

Links to other sites:

Some of our business partners, whose sites you may visit after clicking on a link from our site, use cookies. We do not have control over these cookies. 

Information Security Measures 

We will take reasonable precautions to protect your information from loss, misuse or alteration.

Notification of Changes

If we ever change our privacy policy, we will post changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it to others. 

If you wish to inquire about your personal data, please click here to access the form.