FAQ

There are several reasons for your hob’s ignition not to work. Please see if one of the following will solve the problem. Check for power failure or loss of electrical connection. Consider problems with the gas supply. See if ignition nozzles are wet or clogged. See if ignition nozzles are bent or broken. If the problem continues, your hob might have a technical problem. Contact an authorized service agent if you suspect this is the case.

It’s normal to hear a humming noise while your induction hob is in use. The sound might get louder at higher power settings. The second source of this noise might be the pot or pan placed on the hob. Try using another pot or pan to see if the noise continues. If your appliance isn’t operating normally while making this noise, contact an authorized service agent.

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Our Service Team is available to help. Get in touch.

Call: 086 100 3339 or Email: service@defy.co.za

WE ARE HERE FOR YOU.